Delivery & Returns

Delivery & Returns

(UK MAINLAND CUSTOMERS)

Download Our Royal Mail Returns Label

HERE 

If you would like to return your order, please return it within 30 Days of purchase.

Thank you.

  

Mainland UK delivery

 

Order value £19.99 and below:

 

£1.99 - Royal Mail 1st class tracked and signed for (there is the option to enhance your order to DPD next day or Saturday service if required)

£4.99 - DPD Next day tracked and signed service on all orders placed before 2pm Monday to Thursday.

 

Order value between £20.00 or £69.99:

 

FREE Royal Mail 1st class tracked and signed for (there is the option to enhance your order to DPD next day or Saturday service if required)

£4.99 - DPD Next day tracked and signed service on all orders placed before 2pm Monday to Thursday.

 
Orders over £70.00:

 

FREE - DPD Next day tracked and signed service on all orders placed before 2pm Monday to Thursday.

 

Shipping Prices:

 

£1.99 - Royal Mail 1st class tracked and signed for

 

£ 4.99 - DPD next day service

 

Saturday delivery - £7.99 (Last chance to order to receive is before 2PM friday) 


Sunday delivery - £7.99 (Last chance to order to receive is before 2PM friday) 

 

All orders placed for a Saturday delivery must be booked before 2pm Friday; any orders placed after 2pm sadly cannot be fulfilled

 

Click & Collect:

When your order is ready to be collected from our store - We will contact you by Phone (if you have left your telephone number with us) or alternatively by email

If you are unsure or haven't heard from us please call us on 02392 463 388

Our Store Address for collection is:

 

Bored of Southsea

23 Albert Road, Southsea

Portsmouth

PO5 2SE

United Kingdom

 

Mainland exclusions

 

Goods shipping to Northern Ireland, Scottish highlands and islands, Isle of Wight, Isle of Man and Channel Islands are shipped via Royal Mail tracked and signed for service

 

National Holidays

 

All couriers in the UK (Royal Mail and DPD) do not operate on bank holidays, therefore adding an extra day onto your ordered service

 

Delivery address adjustments 

 

For orders placed online we do provide the option to ship to an address different to the billing address. However, for security reasons this service is discretionary, we reserve the right to only ship to the billing address, or to verify details before shipping to a different address; this also applies to telephone orders.

 

If the package has already left the business via DPD we can re-direct it to another address however charges for this service will be applied

 

 Europe and the rest of the world

 

We ship goods via DPD into Europe and DPD internationally, on occasion goods maybe shipped via Royal Mail’s international tracked and signed for service 

 

Please note all prices are based on weight, European and international orders above 1.5kg in weight will be charged extra for

 

We aim to ship all packages into the United States, Australia and Japan via DPD however exclusions may sometimes apply.

 

This is a rough breakdown of shipping times, if you live in a rural area you may find your package takes a day longer to get to you and in some cases it may take less.

 

1 Day - Belgium, Luxembourg, Netherlands

2 Day – Ireland, France, Germany, Channel Islands

3 Day – Austria, Denmark, Italy, Portugal, Spain, Sweden

4 – 5 Days – Finland, Bulgaria, Czech Republic, Greece, Poland, Hungary

5 – 10 Days – United States of America, Australia, Canada, China, Iceland, Japan, 

New Zealand, Norway, Russian Federation (Service dependent)

 

Customs and import charges outside the European Union

 

Once the package reaches it’s destination country duties may well be needed to be paid, these charges are the sole responsibility of the recipient of the package  

 

International Exclusions

 

Sadly we do not ship skateboard decks / shoe goo and footwear cleaning products outside of the European Union

 

Returning goods

 

You will receive a returns form with your order, when returning your goods to the business please complete the form and post it back with the returning order.

 

(UK MAINLAND CUSTOMERS) Download our FREE Royal Mail Returns Label HERE

 

*IMPORTANT*
 
When posting your return back to us make sure you ask for a 'proof of postage receipt' at the post office counter. This way you can track your return if it gets lost and you have proof of posting the item. We are NOT liable for any loss of returned items, nor can we issue refunds if you can not prove that you have posted the item back to us.

 

Returning items without enclosed returns documents will be delayed in processing and will slow down the service we offer to you.

Please note: All goods must be returned to us in a sound re-sellable condition, if you are unsure please read the points below

  • All items must be unused.
  • Clothing must be clean and unwashed, with all original tags attached.
  • Once clothing has been worn and/or washed it cannot be returned or exchanged.
  • Shoes must not be worn outside, once shoes have been worn they cannot be returned or exchanged, unless they are clearly faulty.
  • All shoes should be returned in their original packing, i.e: original box, with spare laces if originally supplied.
  • All decks must be un-skated and in like-new condition.
  • Once a deck has been assembled, neither the deck nor its parts can be returned or exchanged.
  • All deck returns are dealt with by the manufacturer and are subject to the manufacturer’s discretion.
  • All DVD's must be unopened with plastic cellophane wrap still attached

All refunds will cover the ticket costs of the goods you returned to us, postage from us to you, wherever you are in the world will not be refunded.

 

Alternatively you can drop us an e-mail at shop@boredofsouthsea.co.uk

 

Or call +0044 2392 426388 to let us know what it is you are returning and the reason for the return, for example the item does not fit and you require a different size. From there please post the item back to us at:

 

Bored of Southsea

23 Albert Road, Southsea

Portsmouth

PO5 2SE

United Kingdom

 

 

More info on our Terms and Conditions page

•• FREE UK MAINLAND SHIPPING OVER £20 // FREE UK RETURNS ••

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