Delivery & Returns

Delivery & Returns

 

We ship goods via the UK’s Royal Mail, mainly DPD into Europe and DHL internationally.

Shipping methods vary on the location and weight of the package

 

Mainland UK delivery

 

Order value £50.00 and above 

 Free – DPD Next day tracked and signed service on all orders placed before 2pm Monday to Thursday.

 

Order value £49.99 or less 

 

£3.00 Royal Mail 1st class tracked and signed for (there is the option to enhance your order to DPD next day or Saturday service if required)

 

DPD next day service - £4.95

 

Saturday delivery - £7.95

 

All orders placed for a Saturday delivery must be booked before 2pm Friday; any orders placed after 2pm sadly cannot be fulfilled

 

Mainland exclusions

 

Goods shipping to Northern Ireland, Scottish highlands and islands, Isle of Wight, Isle of Man and Channel Islands are shipped via Royal Mail tracked and signed for service

 

National Holidays

 

All couriers in the UK (Royal Mail and DPD) do not operate on bank holidays, therefore adding an extra day onto your ordered service

 

Delivery address adjustments 

 

For orders placed online we do provide the option to ship to an address different to the billing address. However, for security reasons this service is discretionary, we reserve the right to only ship to the billing address, or to verify details before shipping to a different address; this also applies to telephone orders.

 

If the package has already left the business via DPD / DHL we can re-direct it to another address however charges for this service will be applied

 

 Europe and the rest of the world

 

We ship goods via DPD into Europe and DPD / DHL internationally, on occasion goods maybe shipped via Royal Mail’s international tracked and signed for service 

 

Please note all prices are based on weight, European and international orders above 1.5kg in weight will be charged extra for

 

We aim to ship all packages into the United States, Australia and Japan via DPD / DHL however exclusions may sometimes apply.

 

This is a rough breakdown of shipping times, if you live in a rural area you may find your package takes a day longer to get to you and in some cases it may take less.

 

1 Day - Belgium, Luxembourg, Netherlands

2 Day – Ireland, France, Germany, Channel Islands

3 Day – Austria, Denmark, Italy, Portugal, Spain, Sweden

4 – 5 Days – Finland, Bulgaria, Czech Republic, Greece, Poland, Hungary

5 – 10 Days – United States of America, Australia, Canada, China, Iceland, Japan, 

New Zealand, Norway, Russian Federation (Service dependent)

 

Customs and import charges outside the European Union

 

Once the package reaches it’s destination country duties may well be needed to be paid, these charges are the sole responsibility of the recipient of the package  

 

International Exclusions

 

Sadly we do not ship skateboard decks / shoe goo and footwear cleaning products outside of the European Union

 

Returning goods

 

You will receive a returns form with your order, when returning your goods to the business please complete the form and post it back with the goods you have to the address provided 

 

Alternatively you can drop us an e-mail at shop@boredofsouthsea.co.uk

 

Or call +0044 2392 426388 to let us know what it is you are returning and the reason for the return, for example the item does not fit and you require a different size. From there please post the item back to us at:

 

Bored of Southsea

23 Albert Road, Southsea

Portsmouth

PO5 2SE

United Kingdom

 

We suggest that when returning goods to the business you ship them via a signed for method as the business accepts no responsibility for the items lost in transit to us. Returning items without enclosed returns documents will be delayed in processing and will slow down the service we offer to you

 

Please note all goods must be returned to us in a sound re-sellable condition  

All refunds will cover the ticket costs of the goods you returned to us, postage from us to you, wherever you are in the world will not be refunded

 

More info on our Terms and Conditions page